Edoardo Abate

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Articles

Recent activity by Edoardo Abate Recent activity Votes
  • Can I change my delivery address? (UK)

    Once your order is dispatched and you have received tracking information by email, you can manage your delivery and make changes directly with the courier. Please note, we don't take responsibility...

  • What are the UK delivery costs and options?

    Standard delivery is provided by Amazon and costs £5.95 or is free for orders over £100. We occasionally run promotions and offer free standard delivery to UK addresses. The promotion will ap...

  • Can I combine orders into one delivery?

    If you have placed multiple orders, we are unable to combine these and they will be delivered separately. Once we have shipped your orders and you have received tracking information, you can manage...

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...

  • How do I publish my content in other languages?

    If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages. Here's the workflow for localising your Help Centre content into other ...

  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your help centre knowledge base. We created this category and a few common sections to help you get started with your Help Centre. The knowledge ba...

  • How do I customise my Help Centre?

    You can modify the look and feel of your Help Centre by changing colours and fonts. See Branding your Help Centre to learn how. You can also change the design of your Help Centre. If you're comfor...

  • Welcome to your Help Centre!

    You're looking at your new Help Centre. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Centre is designed to provide a complet...